Student Services

Support for IU Online students

Online education continues to grow at Indiana University. More and more students take online courses from multiple campuses, and they increasingly expect “seamless” student services that are available from one campus to another. What’s more, students’ experiences with other online services (like Amazon, iTunes, and Netflix) lead them to expect high-quality online services that are readily accessible and easy to use, and that anticipate their needs.

With this in mind, the Office of Online Education (OOE) is leading a collaborative effort with campuses to provide 21st-century services for online students. These services, combined with our 24/7 contact center and Salesforce customer relationship management system, enable IU to fully engage with online students and support their academic success. Services are targeted toward undergraduate students in 100% online programs but no online student will be turned away.

What Is the Collaborative Partnership Model?

IU designed a collaborative partnership model for providing services to online students. This model leverages the expertise and resources of campuses while expanding these services across the university. The model allows campuses to retain core student services but wraps additional services around them.

The model has several benefits, including shorter start-up times, reduced costs, broader support of online education, integration of services that meet both on-campus and online student needs, and innovations that benefit all IU students.