T.J. Rivard
Partnership Lead
Associate Vice Chancellor for Academic Affairs, IUE
Math and Writing Support
Neena Wilson
Partnership Manager
Coordinator
Math Center, IUE
Eleni Siatra
Partnership Manager
Coordinator
Writing Center, IUE
Math and Writing Support
Overview
The Math and Writing Support Partnership will serve all students enrolled in 100 percent online undergraduate degree programs, giving them direct access to campus tutoring services and faculty.
Math services will cover course levels up to Calculus I. Mentors at the IU East Online Math Resource Center will provide feedback and expertise to students in math courses, and they will work closely with faculty to address student concerns.
Writing services will be limited to 10 pages of material per day, per student, with no restriction on discipline. Consultants at the IU East Online Writing Center will respond to student inquiries, review papers, and offer detailed feedback using online tools.
The partnership will leverage, and contribute to, the existing infrastructure at IU East to deliver the services. It will not replace, or take away from, the efforts of on-campus centers.
Partnership initiated: July 2016
Objectives
- Provide high-quality online tutoring services in both math and writing for undergraduate students enrolled in 100 percent online degree programs.
- Analyze performance goals and metrics to assess services and enhance effectiveness of tutoring program.
- Modify services to best meet the needs of online students.
Key Performance Indicators (KPIs)
- Number of sessions with students
- Student performance in relevant course work
- Student satisfaction with services
- Campus satisfaction with services
Timeline
- 2017
1st Quarter
- Draft a letter of introduction. COMPLETED
- Finalize and distribute the letter of introduction. COMPLETED
- Establish a meeting time with all math and writing center directors. COMPLETED
- Complete the transition from AskOnline to Upswing. COMPLETED
- Clarify which students will have access to online tutoring services. COMPLETED
- Clarify process for filtering eligible pool of students. COMPLETED
- Design and implement a “front door” that provides access to tutoring services. COMPLETED
2nd Quarter
- Begin the tutoring initiative. COMPLETED
- Confirm that eligible students have access to Upswing. COMPLETED
- Provide information to students about accessing these services. COMPLETED
3rd Quarter
- Provide student usage information to OOE at the end of the spring 2017 semester. COMPLETED
- Provide student satisfaction data to OOE at the end of the spring 2017 semester. COMPLETED
- Analyze performance goals and metrics at the end of the spring 2017 semester. COMPLETED
- Confirm that eligible students have access to Upswing for the first summer session 2017. COMPLETED
- Provide tutoring services to eligible students during the first summer session 2017. COMPLETED
4th Quarter
- Confirm that eligible students have access to Upswing for the second summer session 2017. COMPLETED
- Provide tutoring services to eligible students during the second summer session 2017. COMPLETED
- Confirm that eligible students have access to Upswing for fall 2017 semester. COMPLETED
- Provide tutoring services to eligible students during fall 2017 semester. COMPLETED
- Assess usability of Upswing for this initiative; consider new vendors or other options if appropriate. COMPLETED
- 2018
1st Quarter
- Clarify which student populations should have access to online tutoring services for Spring Term. COMPLETED
- Confirm that IU filtering process for eligible student populations is working. COMPLETED
- Confirm that eligible students have access to Upswing. COMPLETED
- Provide information to students about accessing these services. COMPLETED
- Update Canvas pages for faculty to import into courses. COMPLETED
- Provide tutoring services to eligible students during the Spring Term. COMPLETED
- Maintain data collection of key performance indicators (KPI). COMPLETED
2nd Quarter
- Maintain data collection of key performance indicators (KPI). COMPLETED
- Provide student usage information to OOE at the end of the Spring Term. COMPLETED
- Provide student satisfaction data to OOE at the end of the Spring Term. IN PROGRESS
- Analyze performance goals and metrics at the end of the Spring Term.
- Clarify which student populations should have access to online tutoring services for Summer Term.
- Confirm that IU filtering process for eligible student populations is working for Summer Term.
- Confirm that eligible students have access to Upswing during Summer Term.
- Provide information to students about accessing these services.
- Provide tutoring services to eligible students during the Summer Term.
Campus Communication Plan
Communication to Campus Partners
Fall 2016
- Introduce service to campus partners. COMPLETED
- Meet with the directors of the math centers and writing centers on each campus to provide information about the online services.
- Provide clarity about online tutoring and how it intersects with the services currently offered by in-person resources.
Spring/Summer 2017
- Follow up with campus partners to assess services and student satisfaction.
Communication to Students
Spring 2017
- Identify the students who are enrolled in 100 percent distance education programs and provide access.
- Provide access to late registrants.
- Provide access similarly at the beginning of each semester, including each summer session.
- Incorporate into orientation a “front door” that describes the math and writing services.
- Develop a communication for the student success coaches to inform eligible students about the online tutoring service; implement at the beginning of each semester.