Math and Writing Support

Photo of Mary Blakefield Mary Blakefield
Partnership Lead
Dean of Students
Associate Vice Chancellor for Student Support and Engagement, IUE

Photo of Neena Wilson Neena Wilson
Partnership Manager
Coordinator
Math Center, IUE

Photo of Eleni Siatra Eleni Siatra
Partnership Manager
Coordinator
Writing Center, IUE

Overview

The Math and Writing Support Partnership will serve all students enrolled in 100 percent online undergraduate degree programs, giving them direct access to campus tutoring services and faculty.

Math services will cover course levels up to Calculus I. Mentors at the IU East Online Math Resource Center will provide feedback and expertise to students in math courses, and they will work closely with faculty to address student concerns.

Writing services will be limited to 10 pages of material per day, per student, with no restriction on discipline. Consultants at the IU East Online Writing Center will respond to student inquiries, review papers, and offer detailed feedback using online tools.

The partnership will leverage, and contribute to, the existing infrastructure at IU East to deliver the services. It will not replace, or take away from, the efforts of on-campus centers.

Partnership initiated: July 2016

Objectives

Provide high-quality online tutoring services in both math and writing for undergraduate students enrolled in 100 percent online degree programs.
Analyze performance goals and metrics to assess services and enhance effectiveness of tutoring program.
Modify services to best meet the needs of online students.

Key Performance Indicators (KPIs)

Number of sessions with students
Student performance in relevant course work
Student satisfaction with services
Campus satisfaction with services

Timeline

1st Quarter

Draft a letter of introduction. COMPLETED
Finalize and distribute the letter of introduction. COMPLETED
Establish a meeting time with all math and writing center directors. COMPLETED
Complete the transition from AskOnline to Upswing. COMPLETED
Clarify which students will have access to online tutoring services. COMPLETED
Clarify process for filtering eligible pool of students.
Design and implement a “front door” that provides access to tutoring services.

2nd Quarter

Begin the tutoring initiative. COMPLETED
Confirm that eligible students have access to Upswing.
Provide information to students about accessing these services.

3rd Quarter

Provide student usage information to OOE at the end of the spring 2017 semester.
Provide student satisfaction data to OOE at the end of the spring 2017 semester.
Analyze performance goals and metrics at the end of the spring 2017 semester.
Confirm that eligible students have access to Upswing for the first summer session 2017.
Provide tutoring services to eligible students during the first summer session 2017.

4th Quarter

Confirm that eligible students have access to Upswing for the second summer session 2017.
Provide tutoring services to eligible students during the second summer session 2017.
Confirm that eligible students have access to Upswing for fall 2017 semester.
Provide tutoring services to eligible students during fall 2017 semester.
Assess usability of Upswing for this initiative; consider new vendors or other options if appropriate.

Campus Communication Plan

Communication to Campus Partners

Fall 2016

Introduce service to campus partners. COMPLETED
Meet with the directors of the math centers and writing centers on each campus to provide information about the online services.
Provide clarity about online tutoring and how it intersects with the services currently offered by in-person resources.

Spring/Summer 2017

Follow up with campus partners to assess services and student satisfaction.

Communication to Students

Spring 2017

Identify the students who are enrolled in 100 percent distance education programs and provide access.
Provide access to late registrants.
Provide access similarly at the beginning of each semester, including each summer session.
Incorporate into orientation a “front door” that describes the math and writing services.
Develop a communication for the student success coaches to inform eligible students about the online tutoring service; implement at the beginning of each semester.

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