Alison Bell
Partnership Lead
Director
Degree Completion, IUPUI
Orientation and Onboarding
Orientation and Onboarding
Overview
The Orientation and Onboarding Partnership will offer students a meaningful experience via robust interactive modules designed in consultation with UITS’ eLearning and Design Services and delivered through Canvas. The orientation module will serve as an educational experience and as a tool of continued engagement with students in the period between admission and enrollment in classes. It will also serve as a reference that continuing students may refer back to for “in-time” learning as topics become relevant to their immediate experience. Students will be enrolled in their assigned success coach’s “section” of online orientation by their success coach upon admission. Success coaches and the IU Online orientation team will provide students with wrap-around support to maximize enrollment yield and better prepare students for success in their IU Online program.
Partnership initiated: March 2016
Objectives
- Make a positive impact on online student satisfaction.
- Improve online student retention and classroom success.
- Improve student understanding of resources, and increase use of resources.
- Support graduation rates for online students.
Key Performance Indicators (KPIs)
- Student usage
- Student satisfaction
- Post-orientation enrollment
Timeline
- 2017
1st Quarter
- Complete IU Online orientation pilot and conduct focus groups to gather feedback for improvement of orientation modules. COMPLETED
- Establish process for enrolling students in online orientation. COMPLETED
- Begin enrolling spring 2017 new admits to orientation prior to start of spring semester. COMPLETED
- Review policies and procedures. COMPLETED
2nd Quarter
- Incorporate feedback from students and campus constituents. COMPLETED
- Expand information added to orientation as IU Online student services are developed. IN PROGRESS
- Incorporate modules from university-wide online transfer orientation.
- Develop plan for incorporating orientation into accelerated admission process for IU Online. COMPLETED
- Hire student services coordinator to support IU Online orientation development, implementation, and improvement. COMPLETED
3rd Quarter
- Create template version of IU Online orientation for new coach or new instances of IU Online orientation (that are affiliated with a specific campus). COMPLETED
- Complete work with admissions/orientation office for each campus to customize IU Online admit communication to IU Online students. IN PROGRESS
- Add online learning readiness quiz with helpful feedback, and connect to resources indicated by responses.
- Create student videos that are dynamic and that explain/promote resources. IN PROGRESS
- Develop new orientation modules to fill identified gaps, such as student conduct and disability support services. COMPLETED
4th Quarter
- All eligible, newly admitted IU Online students enrolled in fall 2017 will be added to the IU Online orientation and will be proactively supported by a student success coach. COMPLETED
- 2018
1st Quarter
- Create student videos that are dynamic and that explain / promote available resources
- Expand information added to orientation as IU Online student services are developed
- Update / create protocol that decreases time between when students are admitted and when they are added to onboarding modules
- Onboarding Assessment of V2 – Partner w/ Success Coaches to disseminate student satisfaction survey
2nd Quarter
- Add online learning readiness quiz with helpful feedback and connect to resources indicated by responses
- Update V3-Onboarding (Student Conduct, Disability Services, etc.) content information
- Onboarding Assessment of V2—Collaborate with CEEP or another external evaluation mechanism
Campus Communication Plan
OOE communicates orientation accomplishments via its website, an email campaign, a social media campaign, and the IU Online Newsletter, and during regular meetings and planned campus visits. The communication content and campaign will be created in partnership with the OOE communications and marketing team. The communication campaign will be targeted toward the following:
- OOE professional staff members and campus partners.
- Main and regional campus leadership.
- Main and regional campus colleagues (staff committed to student support, admissions,
financial aid, etc.). - Faculty.
- IU Online students (current and prospective).